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 Service Orders

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asyst:Service Orders provides an efficient and easy to use system for entering, assigning, and following up on Service Orders for any customer service requests taken by your organization. asyst:Service Orders allows your organization to:

  • Enter and maintain requests for service from either customers or internal sources.
  • Keep track of the type of service order, the status of each service order, the person to whom the service order is assigned and the results of the service order.
  • Ask and record up to five different questions of the service technician for each order.
  • Information printed on the service order is customized by service order type.
  • Automatically create disconnect service orders from the asyst:Utility Billing™ disconnect report.
  • Assign service requests to individual technicians (you can hand out printed Service Orders or even send e-mails automatically to a digital pager or internet enabled cell phone).
  • Enter service request findings and resolutions (in addition to the answers to the up to five questions posed to the technician).
  • Maintain an unlimited history of the services performed at a single location.
  • Automatically creates service order to get the reading for new customers, finals or transferred customers.
  • Ability to send letters and notices with Microsoft Word mail merge capability.
  • Easily look up service orders by name, address, status, type, date, and more!

asyst:Service Orders is one of a comprehensive system of individual asyst:Utility Billing applications that can be mixed and matched to meet the most exacting needs of your organization. The asyst® family operates in either a single user of networked PC environment. Despite its ease of use and value pricing, asyst:Service Orders is packed with features that will make your work life easier and more enjoyable.